Frequently Asked Questions - General Information

How it works?
One hour classes are held at your school before or after your school's bell times. Instructors are school teachers, staff, parents, local businesses, art studios, nature centers and independent professionals.

Once registered, you'll receive program communications by email (please check your spam folder if you don't see the confirmation). For program details, class schedules, and registration links, simply visit the "Classes at Your School" tab in the menu above.

What are your office hours?
We are available by phone (888.212.3837) and email ([email protected]) Monday - Friday 8AM to 6PM. While we check our inboxes outside of these hours, please note that all emails will be answered within 24 business hours. We understand your family’s schedule is busy around the clock, and we’ll get back to you as soon as we can!

Are scholarships available?
Financial assistance is available, contact Your After School for more information.

How the Registration Queue Works
The registration queue operates on a first-come, first-served basis. When a program reaches capacity, additional registrations are placed in a queue. Do not leave the queue, as doing so may cause you to lose your place. It’s crucial to remain in the queue to avoid missing out on available spots. If no spots are available, we encourage families to join the waitlist. This helps us gauge demand and plan for additional sections where possible.

What does it mean if there is a waitlist?
Join our waitlist! We add students to classes whenever possible or add sections if enough students express interest. You may pay in advance or select 'pay later' when registering. If you pay in advance and we cannot add the student, you will be refunded within 3 weeks of the session start date. If we cannot add a student, you will be able to register early for the next session in which the class is offered.

Can my student change classes?
Absolutely! Class changes are free until one week prior to the start of the session.  One week before the start of the session, a $25 change fee will be applied to each enrollment change. Customers cannot make changes online. Contact us for class changes.

How can I update my student's teacher's last name? 
Log in to your account. Navigate to the Students Tab. Select Edit next to the student's information. Type the teacher's last name into the appropriate field.  

Can I register my student for a class after it has started?

Yes! Our late registration period begins one week before the session starts and will remain open throughout the session at most schools. A $25 late fee is applied to each late enrollment. New registrations cannot be processed within 24 hours of a class meeting. Please try again after tomorrow's class, and your registration will be prorated and scheduled to begin next week.

Are class fees prorated?
Yes, class fees are prorated to join for the next class meeting. We reserve $5 from prorated fees for class set-up and administration.

Can I cancel a registration and get a refund?
Reach out to us for any reason you are considering a cancellation. We work hard to help avoid cancellations or find alternate solutions for students and families. Prorated credits can be applied to an alternate class only during the same session of the canceled class. 

• Full refund during registration and up until one week before the first day of the session. A $25 cancellation fee will apply.
• 50% refund starting one week before the first day of the session and up until the 3rd class meeting.
  • For classes with 15 or more meetings, a 70% refund is available until the 3rd class meeting, and a 50% refund is available until the 5th class meeting.
• No refunds after the 3rd class meeting or after the 5th class meeting for classes with 15 or more meetings.

What if my student is absent from school or skipping a class?
Contact us to let us know your student will not be attending after school. We do not issue refunds for missed classes.

What happens when school is canceled, delayed or dismissed early?
We follow School District delays, early dismissals and cancellations via public announcement. NOTE: Delayed opening - all morning classes are canceled. Early dismissal - afternoon classes are canceled. School closure - after school is canceled. The first occurrence of a School district cancellation of a particular class is factored into our class fees and will not be refunded. If the same class is canceled more than one time we will refund customers at the end of the session. 

Are classes ever canceled for other reasons?
Almost never! When presented with instructor absences or space challenges, we make every effort to hold class, even if it requires a substitute instructor or adjusting the class activity. We appreciate your understanding and support in advance.

Can I send in snacks?
Snacks are not allowed during after school.

Technology Policy?
In order for all students and instructors to enjoy their after-school program time we ask instructors and students to refrain from using phones, tablets, computers and smart watches during class time.

How does my student get to their after school program?
The dismissal process varies by school. Click here to see your school's information. 

Can my student walk home?
You must mark yes for each eligible walker when creating your account or registering. You can check your student's status in your account details. Contact us to change a student's walker status. Please note students must be in 3rd grade or above to be eligible to walk home, unless accompanied by a sibling.  Click here to view the walker consent waiver terms and conditions. 

Can I pick my student up late?
No. Our site directors have commitments of their own to get to. Your After School may charge caregivers of students who are picked up late a fee of $25 and may result in the students being removed from the program. Prompt pick up is greatly appreciated.

Dependent Care Tax Credit?
Your After School classes can be applied toward dependent care tax credits. Our Tax ID is: 46-3043744 under “Darien After School”. PO Box 919, Madison, CT. 06443

Can a student from another school attend a program?
No, students can only attend programs within the school they are districted. 

Where can I view my child's schedule?
Once you login, click on 'Account' in the top menu bar to view account information and class schedule(s).

Can I add my child’s class schedule to my personal calendar?

Yes! Sync class dates directly to your personal calendar from the Class 'Details' link on your school's classes page. Click on the calendar icon below the listed dates. 

Frequently Asked Questions - Health and Safety

What if there is an issue with my student during the program?
If your student is unable to participate in the program for any reason, our on-site staff will call all primary contacts to arrange pickup. If there is no response within 10 minutes all listed emergency contact(s) will be called.

What happens in the case of Emergency?
Our Site Directors are First Aid, CPR, Epi-Pen, and Automated External Defibrillator trained, however, 911 emergency services may be called. Please see our Terms and Conditions for more information

What if my student has allergies?
You must let us know when registering for a class or event if your student has an allergy, medical matter or behavioral concern. Your After School, its officers and associates do not have access to IEP's, 504's, other medical information or medications provided by parents to school health offices.

What if I have questions or concerns about the program?
Contact us with all program questions or concerns. We are a separate entity from your public school district, please do not contact your school for after school program inquiries.

Are class observations available?
Class observations can be a distraction to everyone, however, contact us if you want to observe a class. We will make arrangements with the school, instructors and Site Director ahead of time.

Do you support special needs?
Yes, as best as we are able. Our instructors and vendors are skilled at working with a variety of students with unique abilities. Please note any special needs in the registration process or contact us directly. We are committed to providing enrichment activities for all students and making reasonable accommodations when possible.

Do you provide one-on-one paraprofessionals?
Yes, in some situations we provide one-on-one paraprofessionals to accompany students. Please provide us with your student's IEP, or 504 and the name of your student's one-on-one aide during the school day or return a signed a third party consent form and we can request it from your school. Please note that we only provide paraprofessionals for up to two classes per session. If your student is enrolled in more than two classes we will hire a paraprofessional on your behalf and bill you $50 per class meeting.

What is the Code of Conduct?
To ensure the safety and enjoyment of all participants, students are expected to adhere to school day policies and conduct themselves in a manner that promotes a non-disruptive environment during Your After School activities. Additionally, there is zero tolerance for any physical altercation, and any student involved will be promptly removed from the remainder of the club.

In the event of any violation of the school's code of conduct, parents or guardians will be contacted for assistance. Persistent misconduct may result in the student being required to miss one class meeting. If the behavior persists upon return, the student may be removed from the program at the discretion of  Your After School. Refunds will not be issued for cancellations related to student removal from the program for violation of our Code of Conduct.

Click Here for the complete Media Waiver 

Click Here for the complete Terms and Conditions and Medical Consent - All registrations require acceptance at registration and prior to participation in Your After School Programs.  

Click Here for our Privacy Policy